We set standards to meet your needs and expectations when receiving a service from us. We want you to know what to expect. We are committed to creating an environment where everyone is treated with dignity and respect at all times.

Central Dispatch Hours of Operation

1. Central Dispatch Administration (Director, Deputy Director)
   1. Monday – Friday 8am – 5pm by appointment
2. Central Dispatch Operations (911 Call Services)
   1. Service offered 24/7/365

Central Dispatch General Communication and Office Coverage Expectations

Telephone Inquiries:

1. Calls will be answered as promptly as possible.
2. When voicemail is necessary or should a customer prefer to leave a voice-mail, county personnel will return the call no later than one business day. Every effort will be made to return calls the same business day.
3. If the individual you are contacting is out of the office, their phone may be forwarded to another department staff, but if you do reach the original individuals voicemail, a message will be left on their machine notifying the customer of the individual’s return to work date and an alternate contact.
4. When callers reach a department that is unable to assist them with their inquiry, every effort will be made by the person that answered the call to get the caller to the correct location for their inquiry to be addressed.

Email/Website Inquiries:

1. All e-mail and/or website inquiries, will be acknowledged with-in three business days. If an e-mail request is expected to take longer than three business days, the acknowledgement will provide a date when the requested information will be available or provide a status update.
2. If the individual you are contacting is out of the office, an automated email notification will be sent to the customer. This notification will include the individual’s return to work date and an alternate contact.

Front Desk (in person) Inquiries:

1. Personnel will be available at a front desk to respond to your inquiry.
2. Personnel will listen effectively to your request and take the necessary action to assist you.
3. Customers will be informed of the normal process time for their inquiry, when they can expect completion and any delays that may arise in the process.
4. Customer will be provided the contact information of the person who is to follow up with them and guide them through the process.
5. Customer will be informed if there are alternative options.

To provide additional feedback or speak with a representative, please fill out our Customer Service Survey.