We set standards to meet your needs and expectations when receiving a service from us. We want you to know what to expect. We are committed to creating an environment where everyone is treated with dignity and respect at all times.

Equalization Hours of Operation

Monday – Friday, 8:00am to 5:00pm (Closed 12:00pm-1:00pm)

Equalization General Communication and Office Coverage Expectations

Communication:

• Telephone – answer by third ring
• Email – answer within 48 hours

Front Desk (in person) Inquiries:

• Front Desk – Department staff is back-up during summer hours for the last hour that coverage is needed.
• Front Desk – Lunches and absences – 5 departments cover the days with the schedule on Intranet.
• Issue resolution and escalation path – Front desk employee will report any issues with Director of Equalization who will resolve the issue or escalate to the Administration office.

Equalization Delivery Standards

1. Splits and deed processing:
   1. Walk – in customers will be assisted at that point and time.
   2. Assessor – Splits are processed throughout the year and all of those shall be completed by year end because they will become active the year after they are processed.
   3. Assessor – Deeds will be processed on a daily basis when received from the Register of Deeds.  The processed deeds are sent to the assessors at the beginning of each month either by mail or through the FTP website.

       

2. Required form for the State of Michigan
   1.  Prepare by the Deputy Director and reviewed by the Director before sending to the State of Michigan through email or e-file.

1. Mandated functions
   1.  Assistant receives all paperwork from Assessor or taxing units.
   2. Deputy Director prepares Equalization Report and makes sure the assessment rolls are accurate.
   3. Director presents to the BOC
   4. Deputy Director prepares Apportionment Report and makes sure the Tax Levy Certificates are accurate.

To provide additional feedback or speak with a representative, please fill out our Customer Service Survey. For priority matters that require immediate assistance, please contact Matt Woolford, at 269-673-0230 or MWoolford@allegancounty.org.