We set standards to meet your needs and expectations when receiving a service from us. We want you to know what to expect. We are committed to creating an environment where everyone is treated with dignity and respect at all times.

Facilities Management Hours of Operation

Monday – Friday, 7:00am to 5:00pm

Facilities Personnel are available 24/7 for emergency situations

Facilities Management General Communication and Office Coverage Expectations

Telephone Inquiries:

Telephone Inquiries (269-673-0474)

1. Calls will be answered as promptly as possible.
2. When voicemail is necessary or should a customer prefer to leave a voice-mail, county personnel will return the call no later than one business day. Every effort will be made to return calls the same business day.
3. When callers reach a department that is unable to assist them with their inquiry, every effort will be made by the person that answered the call to get the caller to the correct location for their inquiry to be addressed.

Facilities Management Delivery Standards

Work Requests

All work requests should be entered into the Track-It! work order system. This system allows for better continuity of service by alerting multiple team members of the request. There are 4 types of work requests that can be entered in the system. They are listed below:

Work Order Requests (Track-It!):

1. Emergency/ Urgent:
   This request will deliver a response time within 1 hour. This option should be used when there is an issue preventing an area from continuing normal operation.
2. As soon as possible:
   This request will deliver a response time within 1 day. This option should be used when there is an issue that is disrupting normal operation.
3. Scheduling Required:
   This request will deliver a response time within 3 days and should be used for all general maintenance requests.
4. Project:
   This request will deliver a response time within 1 week. This should be used for requests that require long term planning and coordination between multiple departments.

To provide additional feedback or speak with a representative, please fill out our Customer Service Survey. For priority matters that require immediate assistance, please contact Carl Chapman, Director at 269-673-0220 or acfm@allegancounty.org.