To schedule a trip, call: 269-673-4229 or 1-877-788-2287 before 12:00 p.m. the day before travel. Please have the following information ready to give to the scheduling office:

• Your name and address
• Your destination
• Requested date and time of pickup and return rides
• Whether you need an accessible vehicle or assistance needs
• Date of birth required for senior fare
• Phone number

Scheduling Priority

• Priority One: Standing Orders/Subscription Trips - These are services, established in advance, same passenger, same time, and same origin. Based on availability; medical trips take precedence.
• Priority Two: Reserved Trips - These rides are reserved before 12:00 noon the prior business day in advance of service needed.
• Priority Three: On Demand - Trips requested without advance notice.

When the bus arrives, the driver will wait five minutes for you to board. Drivers are prohibited from leaving the vehicle unattended and entering a residence, workplace or other facility. Drivers do not leave the vehicle unless assistance is requested. ACT drivers are professional drivers with training to operate the bus and its equipment, securing wheelchairs and ensuring passengers have a safe ride.  Drivers may not assist passengers physically beyond entering or exiting the ACT bus.

In order to accommodate as many riders as possible, pick-up times may be scheduled up to one hour before or one hour after passenger's requested pick-up time. Once the pick-up time is scheduled, ACT passengers will be picked up no earlier than 15 minutes before the schedule pickup time and no later than 15 minutes after the scheduled pick-up time.

Services for Children

• Children accompanying passengers will be dropped off at daycare at no extra charge for passengers utilizing ACT to get to work. The following apply:
  • The scheduling office must be informed of this trip request when scheduling a trip.
  • Children under 12 must be accompanied by a responsible adult or older child.
  • The daycare must be within 10 miles of pick-up or destination
  •  The time allowed for drop-off or pick-up is limited to 5 minutes at the daycare.
• Outside of transportation services to daycare, children 5 and under ride ACT for free.

Attendants

ACT drivers are trained in the special needs of persons with disabilities; however, drivers may only assist passengers getting in and out of the vehicle. ACT passengers must provide their own attendant when further assistance is necessary. As long as the attendant is picked up and returned to the same scheduled locations, they can accompany the passenger at no additional cost.

Accessibility

All vehicles are lift-equipped for use by wheelchairs, walkers and other personal assistance devices.

Non-Emergency Medical Transportation

Out of county medical transportation is available for seniors or persons with disability by special request to Calhoun, Kalamazoo, Kent, Ottawa and Van Buren. Please call Senior Transportation at (269) 686-5164 for details.

Third Party Scheduling

Because some individuals require or desire a third-party to schedule their trips, the following policies have been adopted:

• All third-party schedulers must first be approved by the passenger and ACT. They then will be added to the list of pre-approved scheduler list.
• Third party schedulers will be informed of this policy when scheduling trips.
• Passengers will be held responsible for all trips scheduled or cancelled by themselves or a third-party who is on the pre-approved third-party scheduling list. This does not apply to parents or legal guardians.